Our Process
At Australian Veteran Advocacy we have a simple and proven process to ensure we consistently deliver the highest standard of Advocate support. This process is tailored to suit the individual circumstances and needs of each veteran.
View a visual representation of the typical Client Journey via the linked file,
Or, explore our five-step process in greater detail below.
We support veterans all over Australia and also those temporarily or permanently located overseas, so can accommodate any level of interaction or style of interaction that you prefer.
Step Four - Ongoing support post Action Plan achievement
If you receive an offer for permanent impairment or disability compensation at any time during your contract period, we will issue an invoice at that time in line with your contract provisions.
Once all claims are finalised and the Action Plan has been achieved, Australian Veteran Advocacy will continue to check in with you until the expiry of the five year contract, being especially alert to any changing health circumstances that might require further DVA support.
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If necessary, a whole new additional Action Plan will be created for implementation.
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This ongoing support is provided regardless of whether the fee cap has already been reached.