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Our Process

At Australian Veteran Advocacy we have a simple and proven process to ensure we consistently deliver the highest standard of Advocate support. This process is tailored to suit the individual circumstances and needs of each veteran.

 

View a visual representation of the typical Client Journey via the linked file,

Or, explore our five-step process in greater detail below.

 

We support veterans all over Australia and also those temporarily or permanently located overseas, so can accommodate any level of interaction or style of interaction that you prefer.

Initial consultation and Action Plan development

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Appointment as DVA Representative

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Implementation of Action Plan

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Ongoing support post Action Plan achievement

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Conclusion of Australian Veteran Advocacy representation

Initial consultation and Action Plan development

Appointment as DVA Representative

Implementation of Action Plan

Ongoing support post Action Plan achievement

Conclusion of Australian Veteran Advocacy representation

Step One - Initial consultation and Action Plan development

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​​The first step to ensuring the best possible outcome from your interactions with DVA is preparation and planning, and that is where our process begins, with a comprehensive initial consultation to develop an Action Plan tailored to your specific background and individual circumstances.

 

The Action Plan is a tailored service provided by Australian Veteran Advocacy for a small fee. It will provide the framework for our advocacy services should you engage us as your DVA Representative, or can be used as an aid to self-representation.

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From the initial consultation we will:

 

  • ​gain an understanding of

    • your military background and service history

    • your current circumstances

    • any current or historic interactions with DVA

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  • determine what Acts your service is covered under and what are your specific needs, such as:

    • Veteran Covenant application

    • Non-Liability Health Care access (NLHC)

    • initial liability assessment and/or re-assessment

    • permanent impairment assessment and/or re-assessment

    • retrospective medical discharge

    • access to Home Support

    • access to Incapacity Payments

    • access and utilisation of Provisional Access to Medical Treatment scheme (PAMT)

    • access and utilisation of Medical Expenses Privately Incurred scheme (MEPI)

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  • develop the customised Action Plan

    • required information submissions -

      • DVA freedom of information (FOI)

      • Defence health records

      • Civilian health records

    • Needs Assessments -

      • what claims or applications should be submitted

      • what modifications or amendments are required for either historic claims or current claims in progress

      • what rehabilitation / home services or other entitlements should be accessed

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The initial consultation can be done in person, via email, via phone or any combination of the three. You should anticipate this process taking one to three hours, depending on the complexity of your situation and what information is readily available.

 

To book in an initial consultation please contact us.

Step 1 Process
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